Cancellation & return policy

01 / CANCELLATIONS

Before you place an order

Once you place an order, it goes directly to our warehouse for fulfilment. Orders cannot be changed or cancelled after they are placed. Please review your purchase carefully before ordering.

Why we have this policy

Freshness & quality. We process orders quickly to deliver fresh, high-quality beauty products. Cancellations after processing can affect product integrity.

Faster fulfilment. Our no-cancellation policy keeps order processing and shipment moving, helping to prevent delays.

Less waste. Cancellations after processing can disrupt production schedules and lead to unnecessary product disposal. This policy supports responsible use of resources and helps reduce environmental impact.

Fair access. For high-demand products, cancellations after processing can keep other customers from accessing those items. This policy supports fair distribution.

Clear information. We display our no-cancellation policy on product pages so you can make an informed decision before buying.

Promotional & discount codes

Codes cannot be applied after an order has been placed. Their benefits cannot be added retroactively.

02 / RETURNS & PRODUCT ISSUES

Returns and replacements

Non-returnable products

Personal care and beauty products, including perfumes, body mists and sunscreens, cannot be returned. We cannot accept returns once products have been delivered. Contact us if you have a question about a specific item.

Defective, damaged or wrong items

Inspect your order as soon as you receive it. If an item is defective, damaged or different from what you ordered, contact us through NOOCSY Support immediately after delivery so we can assess the issue. Reports cannot be accepted more than 24 hours after delivery. On the support page, please email us directly or fill in the support form to report the issue. AI chat is also available for help. Your reporting time is the time you submit your email or support form. We will respond within 24 hours of your submission; our response time does not affect whether your report was made within the reporting window.

If you receive a damaged product or the wrong item, we will verify the issue. Once verified, we will provide a replacement. We are not liable for refunds.

Personal preference & change of mind

We cannot accept returns, refunds or replacements solely because of personal preference, a change of mind, or dissatisfaction with a product, its fragrance or its texture.

03 / DELIVERY & COD

Delivery attempts & RTO

Our courier partners attempt delivery twice. If delivery fails because of an incorrect or incomplete address, customer unavailability or refusal to accept the order, we are not responsible for returns, damage or loss, and we are not liable for refunds.

Partial payment for high-risk COD orders

If your COD order is flagged as high risk, you may be asked to pay ₹199 in advance to proceed. This is a part-payment toward your order total, not an extra fee. The remaining balance is payable on delivery.

For high-risk COD orders, this ₹199 part-payment is non-refundable if the order is returned to origin (RTO) or cancelled. This helps prevent fake orders and recover shipping and handling costs.

For delivery charges and other shipping terms, read our Shipping Policy.